HOLIDAY CONCIERGE SERVICE

We're happy to help you shop for your favorite piece, even if you don't see it on our site. Whether creating a custom piece or locating a piece you've seen elsewhere, let us help you find the perfect gift. Simply contact us at hello@experiencememo.com or at 888-634-2549.

HOLIDAY GIFT WRAPPING

Every piece ordered comes in a designer box or pouch and a white MEMO box with custom ribbon. If you have a special request, contact us at hello@experiencememo.com or at 888-634-2549 and we'll work with you to present your gift just as you'd like it. 

HOLIDAY SHIPPING

Most orders are shipped within 24-48 hours, however some items require additional processing time. We make every effort to get you your order as quickly as possible including expediting shipping to be sure your order arrives in time. If you have any questions on the timing of shipment or delivery, please contact us at hello@experiencememo.com or at 888-634-2549.

GIFT RETURNS & EXCHANGES

Items purchased as gifts between December 1, 2024 and January 1, 2025 after the complimentary 3-day home try-on period, are eligible for exchange only if unworn and in original condition, and if received by January 4, 2025. Most custom order pieces are not eligible for return or exchange.

Memo offers a complimentary 3 day Home Try-On service on all items other than special or custom orders prior to purchase along with free 2-day insured shipping and returns.  Simply add items you'd like to try on to your cart and click the "Check Out" button to complete your order. You will not be charged the retail price of an item unless you decide to make a purchase at the end of the try-on period. 

You can complete the purchase of items you decide to keep at any time during the try-on period by logging into your account and clicking "Purchase" in the "My Orders" section of your account page.  If you prefer to return any piece(s) ordered, simply follow the return instructions provided with your original shipment and use the pre-paid insured return shipping label that accompanied your order. 

A partial credit card authorization hold may be assessed for a portion of the order's value upon placing your order. This authorization hold will be released with the purchase or satisfactory return of your piece(s). The authorization hold amount can be found by clicking on the authorization hold link shown on the order review page prior to submitting your order.  

Memo's insurance covers the jewelry when it is being shipped to you and when it is returned to us utilizing our pre-paid return shipping label. Once an item is delivered and signed for, you are responsible for all loss, destruction or damage to the jewelry, regardless of cause. As you might expect, while the jewelry is in your possession, we trust that you will handle it with the utmost of care, just as you would if it were your own. If the jewelry arrives damaged in any way, please report this damage immediately to stylist@experiencememo.com or by calling 1-888-634-2549.

Our Home Try-On service is currently only available to customers in the United States however some items may be purchased and shipped outside the United States on a final sale basis by contacting us at stylist@experiencememo.com or at 1-888-634-2549.  

You will receive an email from Memo before the end of the Home Try-On period asking if you would like to purchase the piece(s) in your order. If you decide to purchase one or more pieces, simply follow the link in the email indicating that you wish to purchase the item(s). You will be brought to the Memo website to complete your purchase transaction. You may also purchase items at any time during the Home Try-On period by visiting the My Orders sections of your account.  Any promotional or discount codes may be used at this time. 

During the checkout process, you will be asked to provide a valid credit or debit card before completing your order. A partial credit card authorization hold may be assessed for a portion of the order's value. The authorization hold will be released with the purchase or satisfactory return of piece(s) following the try-on period. The authorization hold amount can be viewed by clicking on the authorization hold link shown on the order review page prior to submitting your order.  

If you do not return an item following the try-on period, or if the items returned are damaged, we will charge the card on file an amount to compensate us for the damage or loss. In order to avoid this charge, pieces that are not purchased and are being returned must be postmarked by the third full day after delivery. If your try on period ends on a weekend or holiday, you can mail it on the next business day. If you have questions or need to extend the try-on period, please contact us at hello@experiencememo.com or at 1-888-634-2549.

You will receive an email from Memo before the end of the try-on period asking if you would like to purchase the piece(s). If you would like to return the item(s), simply follow the return instructions provided with your original shipment. Pre-paid insured shipping return labels are included with your original order from Memo. Items must be returned in their original packaging following Memo's return instructions to qualify for insured shipping.  

If a piece is no longer available, you may request that we contact you by clicking the "Notify Me" button on the piece of jewelry that is out on Memo.  In many instances, we may be able to locate the same item from the designer or assist you in finding an alternative piece.

Our complimentary Home Try-On service is intended to provide our clients with the time necessary to make a purchase decision and to decide if a piece fits their lifestyle. As such, all sales are final with the exception of manufacturers' defect. 

You will receive an email from Memo before the end of the Home Try-On period asking if you would like to purchase the piece(s) in your order. If you decide to purchase one or more pieces, simply follow the link in the email indicating that you wish to purchase the item(s). You will be brought to the Memo website to complete your purchase transaction. You may also purchase items at any time during the Home Try-On period by visiting the My Orders sections of your account.  Any promotional or discount codes may be used at this time. 

We will honor a promotional code discount If the original order is placed on or before the expiration date of a promotional code, even if the actual purchase is made after the expiration date during or at the end of the 3-day Home Try-On period. Please contact us with any questions at stylist@experiencememo.com or 1-888-634-2549. 

We are happy to facilitate the design and production of your custom bespoke piece from one of our designers.  Although most custom orders require a 50% deposit and are not eligible for return post purchase, clients may utilize Memo's complimentary Home Try-On service to view similar available pieces and to ensure the fit prior to placing a custom order.  

Complimentary ring sizing is also available on most pieces.  

Please contact us at stylist@experiencememo.com or 1-888-634-2549.